Last updated: 1 July 2026

Velana Mobility (“we”, “us”, “our”) is a brand of Tynor Australia Pty Ltd (ABN 39 632 237 346). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using velana.com.au or providing us with your personal information, you consent to the practices described in this policy.

Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, delivery and billing address, email address, and phone number
  • Order and payment details (payments are processed securely by our payment providers — we do not store full card numbers)
  • Your purchase history and product enquiries
  • NDIS and plan manager details where you provide them for a funded purchase
  • Information you give us in customer service or warranty communications
  • Website usage data such as your IP address, browser type, and pages visited

Sensitive and Health-Related Information

Because our products are mobility aids, you may choose to share health, disability, or mobility-related information to help us assist you. This is treated as sensitive information under the Privacy Act. We only collect it with your consent and where it is reasonably necessary to respond to your enquiry or fulfil your order, and we do not use it for any unrelated purpose.

How We Collect Your Information

We collect information directly from you when you place an order, create an account, contact us, or subscribe to updates. We also collect some information automatically through cookies and analytics tools when you use our website. Where practical, we will collect personal information directly from you.

Why We Collect and Use Your Information

  • To process and deliver your orders
  • To respond to enquiries, quotes, and customer service or warranty requests
  • To process NDIS and plan-managed orders where applicable
  • To improve our products, website, and service
  • To send you updates or marketing where you have opted in (you can unsubscribe at any time)
  • To meet our legal and record-keeping obligations

Disclosure to Third Parties

We may share your personal information with trusted third parties who help us operate our business, including:

  • Freight and courier companies to deliver your order
  • Payment processors to handle transactions securely
  • Website hosting, email, and analytics providers
  • Plan managers where you have provided their details for an NDIS-funded order

We only share what is necessary for these parties to perform their function, and we do not sell your personal information.

Overseas Disclosure

Some of our service providers (such as hosting, analytics, and payment platforms) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with the Australian Privacy Principles.

Cookies and Website Analytics

Our website uses cookies and similar technologies to remember your preferences, keep your cart working, and understand how the site is used. You can disable cookies in your browser settings, though some parts of the site may not function correctly if you do.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including secure systems and access controls. No method of transmission over the internet is completely secure, but we work to safeguard the information you provide.

Access and Correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate or out of date. To make a request, please contact us using the details below. We may need to verify your identity before releasing information.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “last updated” date shown above.

Contact Us

Velana Mobility — a brand of Tynor Australia Pty Ltd
ABN 39 632 237 346
3/7 Weedon Road, Forrestdale WA 6112
Email: sales@velana.com.au
Web: velana.com.au