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Last updated: 1 July 2026
These Terms of Use govern your access to and use of velana.com.au (the “website”) and any orders you place with us. The website is operated by Tynor Australia Pty Ltd (ABN 39 632 237 346), trading as Velana Mobility (“we”, “us”, “our”). By using this website or placing an order, you agree to these terms.
About Us
Velana Mobility supplies mobility scooters, power wheelchairs, and related mobility products to customers across Australia, including retail customers, NDIS participants, healthcare providers, and aged care.
Using Our Website
You agree to use this website lawfully and not to interfere with its operation, security, or availability, or attempt to gain unauthorised access to any part of it. We may update, suspend, or withdraw parts of the website at any time.
Products and Pricing
- All prices are shown in Australian dollars (AUD) and include GST where applicable, unless stated otherwise.
- Prices, product specifications, and availability may change without notice.
- Product images are for illustration and may differ slightly from the item supplied.
- We make every effort to describe products accurately, but we do not warrant that all information is free from error.
Orders and Acceptance
When you place an order, you are making an offer to purchase. We may accept or decline any order at our discretion. A binding contract is formed when we confirm dispatch of your order. If we are unable to fulfil an order, we will contact you and arrange a refund of any amount paid.
Pricing and Product Errors
If a pricing or product error is identified after you place an order, we will contact you to confirm whether you wish to proceed at the correct price or cancel the order for a full refund.
Payment
Payment is required at the time of order unless we have agreed to other arrangements in writing (for example, approved business or NDIS accounts). Payments are processed securely through our payment providers.
Delivery
Delivery times are estimates and may vary depending on your location and product availability. Some products are supplied on a pre-order basis with lead times noted on the product page. Please refer to our delivery information for details.
Returns and Refunds
Returns, refunds, and exchanges are handled in accordance with our Refund Policy, which forms part of these terms.
Warranty
Our products are covered by a manufacturer’s warranty. Warranty periods and coverage are stated on each product page and in the documentation supplied with your order.
Product Information and Health Disclaimer
Information on this website is provided for general purposes only and is not medical advice. Mobility products should be selected to suit your individual needs. We recommend you consult your doctor, occupational therapist, physiotherapist, or other healthcare professional to confirm a product is suitable for you before purchase. Where a purchase is funded through the NDIS, availability of funding is subject to your NDIS plan and approval.
Intellectual Property
All content on this website, including text, images, logos, and branding, is owned by or licensed to us and is protected by law. You may not copy, reproduce, or use our content without our written permission.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, products, or privacy practices of those websites.
Your Consumer Rights and Our Liability
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits or excludes those rights. To the extent permitted by law, and subject to those consumer guarantees, our liability arising from your use of the website or our products is limited to resupplying the goods or paying the cost of resupply.
Governing Law
These terms are governed by the laws of Western Australia, and you agree to the jurisdiction of the courts of Western Australia.
Changes to These Terms
We may update these Terms of Use from time to time. The current version will always be available on this page, with the “last updated” date shown above.
Contact Us
Velana Mobility — a brand of Tynor Australia Pty Ltd
ABN 39 632 237 346
3/7 Weedon Road, Forrestdale WA 6112
Email: sales@velana.com.au
Web: velana.com.au
